After two years of providing mediation services and working to improve the FOIA process, it’s time for self examination. During the last two years we’ve focused on figuring out how to do what we do while we were doing it. Our customers and stakeholders have provided valuable feedback regarding how we’ve helped them and how […]
How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to recommend improvements to the administration of FOIA. Congress also codified the role of FOIA Public […]
Posted by Karen Finnegan on June 17, 2011, under About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIStance, Ombudsman, Open Government.
Among OGIS’s recent cases are several from customers advised that their FOIA requests have been referred to other agencies for processing. In accordance with agency FOIA regulations, that’s usually no problem. But in the OGIS cases, the agencies making the referrals did not identify the name of the agencies to which they referred the requests, […]