Archive for 'Alternative dispute resolution'
A few of us from OGIS recently attended a presentation by the Interagency Alternative Dispute Resolution Working Group, an organization for Federal employees who work in the area of alternative dispute resolution. The title of the presentation was “How an Ombuds Office Serving Employees, Customers, and Citizens Can Bring Greater Success to Your Agency.” The […]
Experienced FOIA requesters can attest that FOIA requests follow a well-established process: a requester submits a request; the agency responds to that request; if the requester is dissatisfied with the response, he/she submits an administrative appeal; the agency responds to the appeal. Before OGIS opened in 2009, a requester who remained dissatisfied after the agency […]
Posted by Carrie McGuire on November 2, 2012, under About FOIA, About OGIS, Alternative dispute resolution, definitions and concepts, Mediation services, Ombudsman, Requests and appeals.
When OGIS Director Miriam Nisbet opened the office in September 2009, three requests for OGIS assistance awaited her attention, yet she had no process in place for dealing with cases or any staff members to work on them. Since its inception, one of the great challenges OGIS has faced is figuring out how to do […]
In last week’s post we discussed the difference between positions and interests. In brief, positions are what an angry person presents during a confrontation; interests are the secret, unmet needs that anyone in a dispute may be reluctant to share. We also learned that the only way to move toward a resolution is to discuss […]
As part of providing mediation services to resolve FOIA disputes, we OGIS staffers regularly have conversations that can be characterized as “difficult.” We listen to FOIA requesters who are furious about delays or denials. We also hear from agency FOIA professionals who are defensive about agency practices or frustrated by overly persistent requesters. Thanks to […]