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Archive for 'Alternative dispute resolution'

Freedom of Information: Big in Japan (and Brazil and Spain…)

Those of us who live and breathe FOIA tend to stay pretty focused on the federal access law or, for those outside the Federal government, on a patchwork of U.S. state access laws. We may tend to overlook that there are now more than 90 countries with similar laws of their own, and we at […]

Setting Expectations

If you’ve called OGIS, had a case with us or read this blog, you’ve probably heard the mantra: “We’re from the government and we’re here to help!” We’ve heard from hundreds of people seeking assistance — on everything from the expected — FOIA delays, denials, fees and exemption use — to the unexpected — employee […]

OGIStance: “We’re from the government and we’re here to help!”

How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to recommend improvements to the administration of FOIA. Congress also codified the role of FOIA Public […]

What’s a FOIA Public Liaison?

As regular readers of this blog already know, OGIS was created when the 2007 OPEN Government Act amended the FOIA. However, the Act didn’t stop there — it also formalized the role of the FOIA Public Liaison (FPL). Specifically it says: FOIA Public Liaisons shall report to the agency Chief FOIA Officer and shall serve […]

Talking Back to FOIA

Though an ombudsman has many roles, one of the most important is to serve as a listening ear for a larger organization.  As the FOIA ombuds office, OGIS listens to complaints regarding the federal FOIA process; however, as a new entity, we are still figuring out how to best gather feedback from the requester community […]