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Archive for 'Best practices'

Improving FOIA Regulations: We Need Your Help!

Developing a common FOIA regulation is one of the commitments of the second Open Government National Action Plan to modernize FOIA. Agency FOIA professionals and regulatory specialists interested in what a common FOIA regulation might look like are invited to a meeting that will kick off the interagency process of developing the regulation. The meeting […]

Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference during a session titled “Customer Service—It’s the Law!” The session, which included FOIA professionals Jay […]

FOIA and Dispute Resolution: Voices from the Field

This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. The session was completely full, and there were lots of questions and excellent discussion. The […]

Getting Ready for Sunshine Week

Sunshine Week is less than six weeks away! Agencies, what are you doing to prepare? Last year, Archivist of the United States, David Ferriero sent a message during Sunshine Week to National Archives’ staff reminding them that FOIA is everyone’s responsibility and responding to access requests doesn’t rest solely on the agency’s FOIA and archival […]

Upcoming FOIA Requester Roundtable: Estimated Completion Dates

We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks […]