Archive for 'Best practices'
Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference during a session titled “Customer Service—It’s the Law!” The session, which included FOIA professionals Jay […]
Posted by Kirsten Mitchell on May 21, 2014, under About FOIA, About OGIS, Alternative dispute resolution, Best practices, Customer service, FOIA Public Liaisons, Mediation services, Ombudsman, Plain Language.
This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. The session was completely full, and there were lots of questions and excellent discussion. The […]
Posted by Carrie McGuire on May 14, 2014, under About FOIA, About OGIS, Alternative dispute resolution, Best practices, FOIA Public Liaisons, Mediation services, OGIS events, Ombudsman, Team approach.
Sunshine Week is less than six weeks away! Agencies, what are you doing to prepare? Last year, Archivist of the United States, David Ferriero sent a message during Sunshine Week to National Archives’ staff reminding them that FOIA is everyone’s responsibility and responding to access requests doesn’t rest solely on the agency’s FOIA and archival […]
We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks […]
Repeat OGIS customers may wonder why we sometimes ask them to provide consent to discuss their requests with agencies and other times we don’t. We recently contacted a requester whose consent we had asked for a few weeks earlier and told her, in essence: just kidding, we really don’t need your consent. So why […]