Archive for 'Best practices'
We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks […]
Repeat OGIS customers may wonder why we sometimes ask them to provide consent to discuss their requests with agencies and other times we don’t. We recently contacted a requester whose consent we had asked for a few weeks earlier and told her, in essence: just kidding, we really don’t need your consent. So why […]
When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can respond to any questions from the requester, or that the information can be passed along […]
We’ve written about the positive difference that executive support for FOIA can make in federal agencies. We’ve made this point in our recommendations and, whenever we can, we encourage agencies to make FOIA a priority (and communicate this across the board). One effective way that agency heads can spread the word that FOIA matters is […]
FOIA request processing came to a screeching halt during the 16-day government shutdown as the vast majority of FOIA professionals were furloughed as “non-excepted” employees. We don’t like the term “non-essential” since we consider FOIA essential, as Sen. Patrick Leahy noted October 5 on the Senate floor. “We … take for granted that our open […]