Archive for 'Best practices'
This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. The session was completely full, and there were lots of questions and excellent discussion. The […]
Posted by Carrie McGuire on May 14, 2014, under About FOIA, About OGIS, Alternative dispute resolution, Best practices, FOIA Public Liaisons, Mediation services, OGIS events, Ombudsman, Team approach.
Sunshine Week is less than six weeks away! Agencies, what are you doing to prepare? Last year, Archivist of the United States, David Ferriero sent a message during Sunshine Week to National Archives’ staff reminding them that FOIA is everyone’s responsibility and responding to access requests doesn’t rest solely on the agency’s FOIA and archival […]
We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks […]
Repeat OGIS customers may wonder why we sometimes ask them to provide consent to discuss their requests with agencies and other times we don’t. We recently contacted a requester whose consent we had asked for a few weeks earlier and told her, in essence: just kidding, we really don’t need your consent. So why […]
When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can respond to any questions from the requester, or that the information can be passed along […]