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Archive for 'Mediation services'

Do You Copy?

When agencies respond to a FOIA request with released records, they retain a copy of those records along with the response letter in a file documenting the request. This is important for a couple of reasons—so that the agency can respond to any questions from the requester, or that the information can be passed along […]

Announcing OGIS’s 2012 Report

We are pleased to share OGIS’s 2012 report, Office of Government Information Services: Building a Bridge Between FOIA Requesters & Federal Agencies. We hope that you will read about our accomplishments over the past year and our thoughts for the coming year. Please email us with your thoughts and feedback.

In Good Company

A few of us from OGIS recently attended a presentation by the Interagency Alternative Dispute Resolution Working Group, an organization for Federal employees who work in the area of alternative dispute resolution. The title of the presentation was “How an Ombuds Office Serving Employees, Customers, and Citizens Can Bring Greater Success to Your Agency.” The […]

Timing is Everything: When Does OGIS Get Involved?

Experienced FOIA requesters can attest that FOIA requests follow a well-established process: a requester submits a request; the agency responds to that request; if the requester is dissatisfied with the response, he/she submits an administrative appeal; the agency responds to the appeal. Before OGIS opened in 2009, a requester who remained dissatisfied after the agency […]

Thinking about process

When OGIS Director Miriam Nisbet opened the office in September 2009, three requests for OGIS assistance awaited her attention, yet she had no process in place for dealing with cases or any staff members to work on them. Since its inception, one of the great challenges OGIS has faced is figuring out how to do […]