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Archive for 'Mediation services'

Difficult Conversations, Part 2: How do we get there from here?

In last week’s post we discussed the difference between positions and interests. In brief, positions are what an angry person presents during a confrontation; interests are the secret, unmet needs that anyone in a dispute may be reluctant to share. We also learned that the only way to move toward a resolution is to discuss […]

Difficult Conversations, Part 1: Interests vs. Positions

As part of providing mediation services to resolve FOIA disputes, we OGIS staffers regularly have conversations that can be characterized as “difficult.” We listen to FOIA requesters who are furious about delays or denials. We also hear from agency FOIA professionals who are defensive about agency practices or frustrated by overly persistent requesters. Thanks to […]

Striving for Perfect Pitch: OGIS and Agencies’ Administrative Processes

Since opening in late 2009, we’ve received requests for assistance from requesters and agencies at every stage in the FOIA process. We’ve heard from requesters planning to sue within days of contacting us and we have heard from agencies asking for help communicating with just such a FOIA requester. While we do our best to […]

FOIA and ADR: Will You Be My Valentine?

My name is Jean Whyte, and I serve as Director of the National Archives and Records Administration’s Alternative Dispute Resolution (ADR) program.  I’ve been invited to write this guest post about the intersection of FOIA and ADR and why I believe these two are made for each other.  First, a little about our couple: Freedom […]

OGIS on ‘Cloud Nine’

This week, after a year in the works, OGIS launched our new website and case management system, the OGIS Access System (OAS). Our excitement over the completion of this process isn’t just sky high — we’re literally in the cloud. The new OAS will manage more effectively and efficiently the requests for assistance that FOIA […]