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Archive for 'Mediation services'

That’s Not My Job… or Is It?

Since OGIS opened in 2009, we’ve noticed that some FOIA Public Liaisons (FPLs) are not entirely clear about their role. The job title, created by Executive Order 13392 in December 2005, was codified in the OPEN Government Act of 2007, (5 U.S.C. § 552 (a)(6)(B)(ii) and (l)). One provision says that FPL’s are responsible for […]

Happy (Belated) Birthday OGIS!

We here at OGIS were so busy earlier in September that we missed a big one: OGIS’s second birthday. That’s saying something for a team that includes some talented bakers and chocolate aficionados. Two years ago, OGIS Director Miriam Nisbet walked into an empty office with a big congressional mandate: offer mediation services to resolve […]

OGIS Case Study #1 – “I am pretty sure the Government has a file on me”

Many people believe that federal law enforcement agencies have some kind of investigatory file on them. The truth is that very few people have been investigated by an agency such as the FBI, but that doesn’t stop many people from requesting their own records from federal law enforcement agencies.  (When an individual requests access to […]

Setting Expectations

If you’ve called OGIS, had a case with us or read this blog, you’ve probably heard the mantra: “We’re from the government and we’re here to help!” We’ve heard from hundreds of people seeking assistance — on everything from the expected — FOIA delays, denials, fees and exemption use — to the unexpected — employee […]

OGIStance: “We’re from the government and we’re here to help!”

How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to recommend improvements to the administration of FOIA. Congress also codified the role of FOIA Public […]