Archive for 'OGIS events'
We’ve written before about the importance of providing estimated completion dates to requesters — not only is it good customer service, but since 2007, it’s the law. Unfortunately, OGIS still hears from many requesters with delayed requests who have not heard when they might expect a response. In those cases, OGIS contacts the agency, talks […]
Do you find yourself flummoxed when faced with an angry FOIA requester? Do you regularly take “no” for an answer from your agency’s program people? We can help! OGIS will present a training session designed to help FOIA professionals develop dispute resolution skills on Monday, December 9, 2013 at the Archives building on Constitution Ave […]
We at OGIS talk quite a bit about the importance of the FOIA administrative process, which includes the all-important appeal. But what is an appeal, exactly, and what should it include? What are some best practices for an agency’s appeal process? How can the FOIA and the appeals offices better work together? We will discuss […]
On May 13, 2013 the American Society of Access Professionals (ASAP) presented OGIS Director Miriam Nisbet with the President’s Award for Distinguished Public Service, ASAP’s highest honor. ASAP also gave the Director’s Award for Superior Public Service to the National Archives’ own Public Interest Declassification Board. Congratulations, Miriam and PIDB — we are so proud […]
FOIA fees can quickly snarl into knots for agency FOIA professionals and requesters alike. Untangling those knots takes work, but one of the best tools for the task is communication. That’s the central theme that emerged from a recent FOIA Requester Roundtable, sponsored by OGIS and the Office of Information Policy (OIP), Department of Justice […]