Archive for 'OGIStance'
Back in May, we posted a recommendation on this blog regarding referrals. We’d recently had several OGIS cases in which agencies making referrals neither identified the name of the agencies to which they referred requests nor offered to assist requesters in determining the status of the referred requests. The requests appeared to have disappeared into […]
How often have you heard that statement? When you heard it, did you believe it? In the OPEN Government Act of 2007 Congress baked customer service into FOIA by creating OGIS to help the FOIA community resolve disputes and to recommend improvements to the administration of FOIA. Congress also codified the role of FOIA Public […]
Posted by Karen Finnegan on June 17, 2011, under About FOIA, About OGIS, Alternative dispute resolution, Best practices, definitions and concepts, Mediation services, OGIStance, Ombudsman, Open Government.
Among OGIS’s recent cases are several from customers advised that their FOIA requests have been referred to other agencies for processing. In accordance with agency FOIA regulations, that’s usually no problem. But in the OGIS cases, the agencies making the referrals did not identify the name of the agencies to which they referred the requests, […]