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Archive for 'Ombudsman'

Customer Service: it’s a Smart Practice—and it’s the Law!

Our last post offers some practical tips for FOIA professionals wishing to incorporate alternative dispute resolution into the FOIA process. We picked up more good ideas later in the American Society of Access Professionals (ASAP) 7th Annual National Training Conference during a session titled “Customer Service—It’s the Law!” The session, which included FOIA professionals Jay […]

FOIA and Dispute Resolution: Voices from the Field

This year’s American Society of Access Professionals (ASAP) Annual Training Conference included a panel titled “FOIA and Dispute Resolution.” The panel included Kathy Ray from the Department of Transportation and Brad Heath, a USA Today reporter and frequent FOIA requester. The session was completely full, and there were lots of questions and excellent discussion. The […]

The 411 on FOIA & the White House

Quick FOIA quiz: Is the White House subject to the Freedom of Information Act (FOIA)? Yes. And no. It depends on the function of a particular White House office. Offices within the Executive Office of the President that “wield … substantial authority independent of the President” are subject to FOIA, the Court of Appeals for […]

Open Government: We Need Your Ideas!

We’re thrilled with the attention that FOIA is receiving in Open Government efforts, such as the National Action Plan. The National Archives and Record Administration (NARA), OGIS’s parent agency, is setting its own open government priorities for 2014-2016 in its third Open Government Plan, and we want to hear what you think. You can take […]

OGIS Director testifies, suggests improvements to FOIA

OGIS Director Miriam Nisbet joined other advocates of the Freedom of Information Act (FOIA) on March 11, testifying before the Senate Committee on the Judiciary about OGIS’s work and two new suggestions the Office has for improving FOIA. OGIS proposes that FOIA be embedded into Federal Information Technology (IT) management across the government. “We suggest […]